​ACCOUNT POLICIES

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1. We sell to Beauty Industry Professionals ONLY.  We require proof of credentials to shop with us, whether it be in our showroom or on this website.  You will not be permitted to purchase products from us that do not reflect your qualifications.  

   • Prior to ordering online, all clients must SIGN UP ONLINE and submit proof of all relevant qualifications (ie: Professional Certification, Business Cards, etc.), in order to shop on this website .  

   • SkinFX Accounts who shop in our Edmonton Showroom, must SIGN UP ONLINE (you can do this on the laptop in our Showroom) along with proof of all relevant qualifications before being allowed to shop in Showroom. 

   • We care about the environment - please bring your own reusable shopping bag or box when shopping in our showroom.  Forgot yours?  No worries,  you can purchase a reusable shopping bag or box from us.  STARTING JANUARY 2023 WE WILL NO LONGER PROVIDE PLASTIC BAGS OR BOXES!

2. Please note that we do our best to make sure that all information on our website (including ingredients, description and size)  is accurate to the best of our knowledge, manufactures do,  from time to time,  update formulations, sizing etc.  and do not advise us immediately.  In cases where there is inconsistency between our website and the label, the label on the product shall be deemed correct.  

3. Please note that should there be a discrepancy between the price of a product on our website and our final invoice - our price on the final invoice shall be deemed correct.  

4. Please note that all prices are subject to change without notice. Applicable Taxes and Shipping (if applicable) will be charged on all orders.

5. All orders received from this website are subject to approval based on your credentials and inventory available at time of order. Your order will be processed within 24 hours (please note we are not open on weekends or statutory holidays) and an invoice (with applicable shipping, if required) sent to you for approval.  

6. Payment is due upon receipt of your invoice.  We will not hold unpaid orders for more than 48 hours. We accept Cash, Debit, Visa*, MasterCard*, or Email Transfer.  

7. All Credit notes issued by SkinFX that are not used within one year will be cancelled. 

8. All cancelled orders after we have processed your order and arranged for shipping will be subject to a $10.00 cancellation fee. 

9. Please check your order carefully when you received it.  Errors and/or omissions to your order must be reported within 7 business days of receiving your order.  Please contact us immediately to resolve the issue.  Errors and/or omissions to your order after this time will be deemed accepted by you!

10. All Accounts of Skin FX Inc. agree to sell our products at the suggested retail prices, or higher as set out by Skin FX Inc. and/or our Manufacturers.

11. Under no circumstances are Skin FX Inc. products to be sold  on  websites such as Kijiji, Craig’s List, eBay, Amazon, etc..  Violation of this policy will immediately terminate your Skin FX Inc. Account.

12. All products deemed “Professional Use Only” by SkinFX Inc. are under no circumstances, to be resold as retail items and are sold only to persons holding valid Certification for the product, as approved by Skin FX Inc. 

13. Privacy - we do not give out any of our accounts information to anyone including other accounts.  Please do not ask us to provide information such as what products other accounts carry or charge for our products. 

14. We do not ship or sell outside of Canada.

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FINANCING

 Need to finance your order or your education costs, consider using  

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RETURNS, WARRANTIES  & CREDITS

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1. Products may be returned for a refund within 14 days of purchase.  Returns are refunded in the original form of purchase and must be accompanied with your original receipt. Returned products must be unopened, unused, in original packaging and in resalable condition.

2.  Returns after 14 days of purchase will be for store credit only.

3. Shipping costs for returns are at the expense of the purchaser.

4. No refund or credit will be given after  30 days of purchase for any reason. 

5. Items marked clearance, seasonal or purchased at discounted rate are FINAL SALE sale and cannot be returned or exchanged for any reason. 

6. Opened, used or partially used products cannot be returned unless deemed defective.

7. Claims for damaged goods must be received in writing (with photos of product and packaging) within 48 hours of receipt of your order. Please take the time to inspect all goods carefully upon receiving them.

8. We do not ship replacements for items damaged in transit  - we will issue a credit for the item(s) to your account.  

9. Please refer to www.sunfxcanada.ca for return/warranty information on all SunFX / Smile FX equipment and solutions/products.

10. Applicable Manufacturer warranty applies to all furniture, and electrical equipment and will be handled by the Manufacturer as per their policies and within the warranty period.  

11. All masks and PPE items are FINAL SALE.

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BACKORDERS

 

Please note that sometimes we experience backorders from our suppliers that are beyond our control.  We do our best to get these items to you as soon as possible.  Should we experience a back order with your order we will contact you immediately. 

 

You then have the choice for us to ship without the order (We do NOT hold unpaid orders that we being held while waiting for a backordered item to arrive back in stock, if you want us to hold product it must be paid for) and we will then contact you when the item comes in should you still wish to receive it.   Alternately, you may choose to have you hold your entire order until the backordered item arrives (we will only do this is we expect the backordered item to arrive within 2 weeks.  

 

Regular shipping fees apply to all backorders. 

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CLASS POLICIES

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AT SKIN FX WE TAKE YOUR EDUCATION SERIOUSLY - PLEASE READ CAREFULLY BEFORE REGISTERING FOR ANY OF OUR CLASSES. SHOULD YOU HAVE ANY QUESTIONS REGARDING THESE POLICIES PLEASE CONTACT US.

 

• All Classes are held at our offices at 8630 - 53 Avenue, Edmonton, Alberta.

• All Classes must be paid in full at time of registration. You are not considered registered if you have not paid in full. GST is applied to all class fees and reschedule fees. 

• Class Fees and Reschedule Fees (if applicable) are NON-REFUNDABLE.  A rescheduling fee of $75.00 will be charged to any student who needs to reschedule or defer to another a class for any reason.

• Students must have a full understanding (both written and spoken) of the English language.

• Class dates are subject to change due to educator availability. 

• Classes with only one student registered may be rescheduled or cancelled at the discretion of SkinFX.

• Class hours are from 9:00 am to 4:00 pm, unless otherwise noted.  Make sure you confirm your class times either on our website or by calling our offices.  Please arrive at least 5-10 minutes prior to class time to get settled.  Please be on time!

• Classes include all training supplies and products, unless otherwise noted.

• Please be prepared for class with a notebook and writing instruments (pens, pencils, etc.).

• Professional attire is required; scrubs & spa uniforms accepted. Absolutely no jeans, sweats or runners.  

• Outdoor shoes are not permitted in our classrooms.  Please wear CLEAN soft soled shoes.

• Students are responsible for finding their own practicum Models when required. Be sure to have your models arranged prior to registration.

• Models are to arrive promptly at least 5 minutes before their service time and are required to leave immediately afterwards.  

• Models are not permitted to "shop" or "browse" in the SkinFX Showroom (please remember that we sell to professionals only).

• Children are not permitted on premises during classes. Please make sure to inform Models so that they do not bring children with them.

• Classes break for lunch from 12:00 - 1:00 (unless otherwise posted).  Please note we do not permit food or drinks (except water) in our classrooms.  We do have lunchroom facilities on site. There are also, several fast food restaurants within a 2- 5 minute drive. 

• A rescheduling fee of $100.00 will be charged to any Student who needs to reschedule/ or defer a written/practical exam for any reason. 

• All quota homework must be brought with you on the day of the exam, failure to do so will result in an automatic fail.  

• Upon completion of a Certified Course, quotas will be required and a practical and theory exam will be conducted.  Students must achieve 75% on the theory and 80% on the practical exam in order to receive a certificate.  

• Should you loose your certificate once we have issued it, we charge $10.00 plus GST, plus postage (if applicable) to reissue your certificate.

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ONLINE CLASS POLICIES

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• Online classes/workshops are available to registered accounts of SunFX only - no exceptions

• The online classes is property of SkinFX Inc,. any downloading, reproduction, printing etc  in any form of said class is strictly prohibited and will result in immediate cancellation of your SkinFX Account and may result in legal action against you.  

• You will need a gmail google account to access our Classes.  If you don't have one you can get one a google.ca for free. 

• All online classes must be done in the designated amount of time (the link you are provided has a time limit - most are 3-7 days, so make sure you have the time available to complete it before registering). 

• We will only send you links once.  We cannot repeatedly send links if you do not have time to do the class, seminar or workshop.

• Once your class time has expired you must request your exam (if applicable) and send it back to us for marking (it can be scanned or photocopies and emailed back to us within 2 days).  Once you have passed we will mark your exam and email out your certificate.

• Smile FX Teeth Whitening and SunFX Spray Tanning online classes DO NOT include certification UNLESS you have purchased a SmileFX or SunFX Kit - no exceptions.  If you already have equipment there will be a fee for these classes.

 

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SHIPPING POLICIES

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In keeping with full transparency we do not inflate our prices or offer flat rate shipping to cover shipping costs.  We keep our wholesale prices low and offer bulk pricing on numerous items.  With this in mind we DO NOT offer free shipping (except if there is a promotion).

 

Shipping charges are based on actual shipping costs (using our commercial preferred rates)  from our Edmonton, Alberta, Showroom to your location via Local Courier,  Canada Post Expedited Parcel, or Intra-Canada Courier.     All shipping/insurance/signature required costs are at the expense of the client and may vary depending on the size/weight and location the order is being shipped to. 

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You have the following shipping options:

 

Ground 2-8 days - depending on province (ADD insurance/signature) 

Express 1-5 days - depending on province (ADD insurance/signature)

Ground 2-8 days - depending on province (NO insurance/signature)

Express 1-5 days - depending on province (NO insurance/signature)

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NOTE: we always recommend you add insurance to your shipment no matter the value, as we accept no liability should your order get lost, stolen  from your doorstep or is damaged  etc. in transit.  Should your order be OVER $500.00 insurance/signature is MANDATORY, if you do not add insurance/signature we will add it. 

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We do not ship via courier to P.O. Boxes.  During extreme cold weather and/or if your address is in an apartment complex we may choose to ship via Canada Post and "card" for pickup at your nearest postal outlet.  There is a $3.50 service fee for all Canada Post shipments going to a PO Box address. 

 

We will not ship Express for any first-time orders.    Please note that commercial addresses are typically cheaper to ship to than Residential addresses.

 

​While we pack your order as carefully as possible, once your shipment has left our offices we do not accept responsibility for products that freeze and/or leak due to unforeseen changes in the weather during transit.  Courier companies do not insure or guarantee products against freezing or heat while in transit.   Please note that delivery times are NOT guaranteed and are approximate only,  please make sure that you are tracking your shipment so you know when it will arrive. 

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Please check your order carefully when you received it.  Errors and/or omissions to your order must be reported within 7 business days of receiving your order.  Please contact us immediately to resolve the issue.  Errors and/or omissions to your order after this time will be deemed accepted by you!

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All orders from accounts in Edmonton and surrounding areas may be PICKED UP at our Showroom Location at 8630 - 53 Avenue, Edmonton, Alberta from 9:00am - 4:00pm Monday to Friday (except holidays).  Should you prefer your  order to be shipped either by INTRA-CANADA COURIER (as determined by size and weight) or INNER-CITY COURIER (regular 4 hour service within Edmonton $12.00+  or 2 hour rush service within Edmonton $17.00 +).  Additional Courier charges apply for areas surrounding Edmonton (ie: Sherwood Park, St. Albert, Beaumont, Spruce Grove).  We may ship your local order by intra-Canada courier (ie: Canpar, Purolator, FedEX, or UPS) if this proves to be cheaper than the same-day courier.

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​Should you have any questions regarding our shipping policies, please do not hesitate to contact us.

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